We are looking for a Senior System Analyst:

Tech Level: Senior

Language Proficiency: Upper-Intermediate

Employment type: Full time

Candidate Location: Poland is preferable, Europe, Kazakhstan possible

Working Time Zone: CET

Start: asap

Planned Work Duration: 3-4 months

👥 Customer Description:

A global mobility and urban services platform that allows users to book rides or other services and negotiate fares directly with service providers.

The platform offers a variety of services including ride-hailing, intercity travel, delivery, and task assistance, operating in multiple cities across various countries and serving a large global user base.

🧩 Project Description:

The project focuses on optimizing support processes and automation within a large-scale service platform.

The specialist will gather requirements, design workflows and SLAs, collaborate with engineering and product teams, and ensure measurable impact through data-driven improvements.

🤝 Soft Skills:

• Highly proactive with the ability to independently identify stakeholders and drive tasks to completion

• Stakeholder management – comfortable interacting with various stakeholders, from senior developers to product managers.

• Curious mindset – challenges existing processes and looks for continuous improvement.

• Strong communication – able to have project-related conversations with product managers and other team members.

• Strong time management, organization, and reliability

💡 Hard Skills / Must Have:

• 3+ years of experience as a Business or System Analyst or in a similar role

• Experience with support or incident management systems

• Strong process mapping, requirements analysis, and documentation skills

• Good technical understanding of integrations including APIs and workflows

📌 Responsibilities and Tasks:

• Analyze and improve support processes including verification, first-line support, and incident management

• Collect and document requirements and translate them into system specifications and user stories

• Design and optimize automation flows, SLAs, and escalation rules

• Collaborate with engineers, product managers, and support teams to deliver effective solutions

• Track KPIs and ensure automation delivers measurable impact

🧪 Technology Stack: System Analysis

📞 Interview stages:

• English check (15 minutes)

• internal technical interview (1-1,5hour)

• client interview (1 hour)

• client interview – cultural fit (45 minutes)

📩 Ready to Join?
We look forward to receiving your application and welcoming you to our team!